Shipping policy

Every Vonderly card ships from our studio in Jaffna, on the northern tip of Sri Lanka.

Processing time

We pack our standard cards from stock, so most orders are dispatched within [1 to 3] business days of your order being placed. If an item is temporarily out of stock, we contact you with an expected dispatch date.

Shipping options and delivery times

Delivery times below are estimates from the date of dispatch, not guarantees, and can vary with customs and carrier handling.

  • Sri Lanka Post (standard): 3 to 4 weeks. Limited tracking.
  • EMS Speed Post: 10 to 14 working days. Tracked at key transit points.
  • DHL Express: 5 to 7 working days. Fully tracked from dispatch to delivery.

EMS Speed Post and DHL Express carry an additional charge, shown at checkout before you confirm. Every order ships as a package in a rigid, front-opening kraft box, never as letter mail, so the quilling is protected against bending.

Where we ship

We ship to the United States, Canada, Australia, the United Kingdom, and most of Europe. Carrier options and delivery windows for each destination are shown at checkout.

Tracking

You receive a tracking number by email once your order ships. DHL Express offers full real-time tracking. EMS Speed Post offers tracking at key transit points. Sri Lanka Post standard has limited tracking. You can track anytime at vonderly.com/pages/track.

Customs, duties, and taxes

Any import duties or taxes are set by your destination country and are not included in the card price. For most single-card orders no duty applies, but thresholds vary by country and change over time. Where a duty is charged, it is the recipient's responsibility.

Delays

Delivery estimates can be affected by customs clearance, carrier backlogs, and peak-season volume. If tracking shows no movement for 5 or more working days past the estimated window, or a package is marked delivered but you have not received it, contact hello@vonderly.com and we will open an inquiry with the carrier.

Damaged or lost orders

If a card arrives damaged, or an order does not arrive, see our refund policy for how we resolve it. In short: send a photo within 30 days for damage, and we replace or refund with no return required.

Contact

Questions about shipping or a specific order: care@vonderly.com. We reply within 2 business days, Monday to Friday, Sri Lanka time. Full detail is on our shipping page at vonderly.com/pages/shipping-us.