Help

Returns and refunds.

Every card is inspected in Jaffna and ships in a rigid kraft box built for international transit. If something arrives damaged, faulty, or wrong, we make it right at no cost to you. Here is exactly how that works.

Damaged or faulty

Free replacement or full refund. No return needed.

Wrong item

We send the correct card at no cost.

Change of mind

Accepted within the EU, UK, and EEA under the rules below.

The quality promise

If it arrives less than perfect, we replace it.

Damage on arrival is rare, but paper crosses an ocean to reach you. If your card arrives crushed, marked, or with a lifted element, we replace it. You keep the original, and there is nothing to send back.

How to start a replacement or refund

01.

Contact the studio

Email hello@vonderly.com within 30 days of delivery with your order number and a clear photo of the card and any damage.

02.

We reply within 2 working days

We confirm the replacement or refund and let you know what happens next. No forms to fill in.

03.

Your replacement ships

A new card is sent, or your refund is issued to the original payment method.

Change of Mind

Outside the EU, UK, and EEA.

Our cards are hand-quilled and ship internationally from Jaffna, Sri Lanka. Return postage on a single card usually costs more than the card itself, so we do not accept change-of-mind returns outside the EU, UK, and EEA. If a card is damaged, faulty, or wrong, the quality promise above applies wherever you are.

EU, UK, and EEA withdrawal

If you are in the EU, UK, or EEA, you have 14 days from delivery to withdraw. Contact hello@vonderly.com within that window, then return the unused card in resaleable condition. You cover the return postage. We refund within 14 days of receiving the card.

Items we cannot refund

A short list.

Bespoke and custom orders (our 50-card corporate and personalized commissions), except where they arrive damaged or faulty. Gift cards. Orders reported more than 30 days after delivery. Everything in our standard catalog is covered by the quality promise above.

Questions about a return: hello@vonderly.com